Harbor Shoppers offers several ways to receive support, including live chat via facebook messenger and support tickets (email). While many common issues can be handled through live chat some issues are more appropriately handled by creating a support ticket.
Here is a way to create a ticket. :
Step 1: Login / Sign up at Harborshoppers:
Any user who wants to raise a issue must have an account with harborshoppers. Either user can login with existing login details or create a new account with harborshoppers.
Step 2: Creating support tickets on the customer portal
Step 3- Fill all mandatory fields and click to submit button
Click on new support ticket and you will be taken to ticket form page where you can fill out information like 'Email Address', 'Subject' and a 'Description' of the issue. can also attach files to the ticket.
Step 4- Checking ticket's progress
At any point, you would be able to login and check the status of the tickets you have raised by clicking on the Check ticket status link, as shown below.
Step 5 - While ticket is resolved.
The ticket is marked as Resolved when the agent provides the solution for your question/issue. The ticket is marked as Closed when you confirm resolution of the ticket.
you will be able to reply to the ticket at any point of time to reopen it in case of further questions.